FAQs

It's the most common question that we get asked. Here is our guide to how many reusable nappies you may need:

Using reusable nappies part-time: Based on using 2-3 reusable nappies per day on a part-time basis we recommend you have 8-10 nappies with washing every 1-2 days.

Using reusable nappies full-time: For full-time use we would recommend 18-25 nappies. This is based on using 6-8 reusable nappies per day and to allow 1-2 days between washing.

If you’re not quite sure which size is right for you, refer to our size guides.

Every baby is different, what works for one doesn't always work for the other. However, we're known, loved and recognised for our award-winning nappies!

Yes! Even when you include the cost of water and electricity for washing and drying, reusable nappies still work out cheaper than disposable nappies. Reusable modern cloth nappies are a much more cost effective and are an environmentally friendly option than disposable nappies and come at relatively little inconvenience. Refer to the DEFRA report here for more information.

While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

We do however offer a 14 day returns policy. Please see our Shipping, Returns & Exchanges policy here.

Once your baby starts weaning introducing a disposable liner is a game-changer. Simply place a biodegradable liner in your reusable nappy to catch solids. When it’s time for a change, you can lift the liner out and pop it straight into the bin. This makes clean-up quick, easy, and far less daunting.

For breastfed babies, poo is water-soluble, so reusable nappies can go straight into the wash without any fuss. It’s all part of the journey, and liners are here to make life simpler!

Yes - prewashing new nappies is essential. This allows the materials to become absorbent and the nappy and inserts to be of any use! Different brands have different prewashing instructions due to different types of materials used. Between prewashes, no drying is required.

Follow the brand guide on how many prewashes are required. You can see our washing guide here.

Used nappies should be stored in either a nappy bucket or a dry hanging pail/bag. Of course, also kept well out of reach from little ones.

If you are out and about store your used wipes/nappies in a ‘wet bag’. Pop into your nappy bucket/pail when home ready for wash day.

You can shop our latest accessories here.

We recommend that you do not fill your machine more than ¾ full when dry as this will not allow enough room for the nappies to wash correctly.

• Firstly, wash nappies on a cold rinse and spin setting that is around 30-40 minutes long. This will make the nappies nice and wet for the main wash. Do not use any detergent at this stage.

• Then, on the longest cycle possible, wash nappies at either 40° or 60° degrees using Non-Bio detergent only. The amount of detergent to use is dictated by a couple of factors: How full your machine is, what the dosage is recommended by the detergent manufacturer (then divided by the load in the machine) and how hard the water in your area is. Nappies when washed should not smell of detergent. If they do then you have used too much which will cause a build up on the material fibres which can cause problems such as leaking, not enough will mean the nappies will still smell soiled and not be clean enough.

NEVER USE SOFTENERS OR BLEACHES.

The best way to dry nappies and inserts is on the washing line outside. This is also great for lifting stains as the sun is a natural bleacher.

NEVER dry directly on a radiator. Here are a few ways to dry nappies and inserts:

• Dry outside on the washing line
• Tumble dry on low
• Hang on an airier
• Dry in the airing cupboard

Always check the product label.

Download our guide here.

We recommend you change your baby’s nappy around every 2-3 hours, earlier if soiled. You can boost your baby’s nappy for heavy wetters or night-time use.

This is a guide; you may find you achieve longer or shorter times in modern cloth nappies dependant on babies age and how much they wee/poop.

Reusable nappies tend to have more padding, which might encourage a slight separation of the legs. Interestingly, this can mimic the "frog-like" position recommended for optimal hip health. In fact, orthopaedic specialists often recommend a similar positioning for babies diagnosed with developmental dysplasia of the hip (DDH), and devices used for treatment, like a Pavlik harness, hold the hips in a similar spread position.

Key Considerations

1. Proper Fit: Fit the nappy snugly, without excessively forcing the legs into an unnatural position.
2. Quality of Design: Our nappies are ergonomically designed and allow for a natural range of movement (winning best reusable nappy at the Mother & Baby awards 2023).
3. Normal Activity: Allow babies time for free movement without nappies, such as during supervised tummy time or diaper-free play.

Reusable nappies do not inherently cause problems with hip development. On the contrary, their structure may promote a healthy hip position. For specific concerns, consulting a paediatrician or orthopaedic specialist is always advisable.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes we do! You can choose FEDEX shipping at the checkout. The fees are calculated automatically by the weight of the items in your order. 

International Orders may be subject to customs import duties and taxes. This is the buyers responsibility to pay and to find out the fees. You should be able to find this information out on your countries government website.  

As Britain has now left the EU, orders to Europe are now also possibly subject to customs charges and taxes.

FREE for orders over £50! For orders under £50, prices start from £3.99 (please use the checkout to get up to date shipping prices).

Our orders as sent via Royal Mail or in some circumstances by courier.

Some items require to be sent by courier service, these items are the bigger and bulkier items. Cost of this will be confirmed at the checkout.

We try to process your orders as quickly as possible. Currently we aim to process them within 24-48 hours.

Order processing is also subject to stock availability. If there is likely to be a delay with your order we will contact you to let you know.

If your order contains any pre-ordered items, the entire order will be shipped ONLY once all items are in stock. Please place orders separately if you need other items urgently.

We currently use royal mail, DPD and fedex for orders. The agent used will be confirmed on your order tracking. All orders are sent under a tracked service so that for peace of mind for you and for us, we can trace it until it arrives with you

Royal mail 24/1st and 48/2nd shipping services are not guaranteed delivery rates. 95% of orders will arrive on time however royal mail do state that you should allow up to 14 working days to receive your order before contacting them or us. Royal Mail’s terms and conditions and be found at www.royalmail.com.

Our website is designed to provide you with the correct delivery charge based on the items in your checkout. Unfortunately, sometimes things do go wrong and there may be an error with the incorrect delivery amount being charged to you. We will contact you if this is the case and let you know what the delivery charge should have been and to arrange payment If you accept it. If not, we are happy to refund and cancel your order.

If you’re a customer in the UK you are entitled to cancel your order within 14 days for a full refund (inclusive of any postage paid for the order). This starts from the day after you receive your order. You will need to send us an email with notice of your cancellation to: info@modernclothnappies.co.uk.

If you decide for any reason that you have changed your mind and and that you no longer want the items that you have purchased from us, we will accept them back ONLY If they are unworn, unwashed and in a re-saleable condition with all original packaging within 14 working days of delivery, and you will receive a full refund (except postage). Please note that you are responsible for return delivery charges. We highly suggest that you always use a tracked and insured service to return items.

When returning any items you are responsible for the return postage and packaging costs. We strongly advise that you return the items by a tracked and insured service. This is because if the item does not reach us, you may not be entitled to claim any of the cost back and we cannot refund and replace items for you. Please ensure that items are packaged safely and securely.

Before returning any items contact us by email at info@modernclothnappies.co.uk so that we can send you an RMA (Return Merchandise Authorisation) number which must be clearly stated on the outside of the package. We will also provide our address and a returns form which you will need to include:

• Your Name
• Your Order/Invoice Number
• Which items are to be refunded/exchanged
• RMA number

Should you have any queries please do not hesitate to contact us by email.

We do not want you to experience any problems when you order with us. However, should you experience a fault with your item, you will need to contact us within the returns policy period with your order number, a description of the fault and clear photo(s) of the problem. Please email info@modernclothnappies.co.uk.

We do offer a 6 month warranty from date of purchase on our products however, If you do not follow the care guidelines then any warranties will be invalidated.